Check-in from 3:00pm and Check-out until noon.

We are at your disposal 24h/24h and will be glad to welcome you, even after midnight.

Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before or morning of departure.

We accept all major credit cards such as Visa, Mastercard, Maestro, American Express, Diners.

Please read carefully the details of our cancellation policy when making an online reservation as they differ from rate to rate.

Wi-Fi Internet access is available all over the hotel. Every room is equipped with an iPad with free Wi-Fi internet access.

No, but we are happy to arrange private transportation for you. Just send us your request.

Our positioning is as follows: Longitude = 3.223889 and Lattitude = 51.210111

We can arrange any type of guided tour in Bruges or nearby cities. We will be glad to assist you with restaurant, theatre or other reservations.

We love pets, but unfortunately pets are not welcome at the hotel, as many customers are allergic for cats or dogs.

The hotel does not have a private swimming pool. There are public swimming pools in the centre of Bruges.

The nearest airport is Ostend, on the Belgian coast, only 35 km from Bruges.

Yes, all rooms have a private safety box and are free of charge.

All the hotel rooms are non-smoking rooms. It is also not allowed to smoke in the public areas of the hotel, in accordance to National regulations.

Yes. Our fine dining restaurant le Mystique is open daily from (6:30pm – 09:00pm) for both guests as for visitors.

The hotel opened in 1994 as Hansa Hotel. After a big renovation in 2002, the name was changed to Heritage Hotel. The restaurant Le Mystique opened in May 2009.

Yes, there is a limited room service menu available in the hotel.

Yes, even though we have an elegant and charming breakfast room, it is possible to have breakfast served in your room upon request.

Yes, laundry and dry-cleaning requests should be done by 9 am and will be returned the next day before 9 am.

International Currency Exchange Services are available at the Front Desk in the main lobby.

Louis Delacenserie was the architect of the building back in 1869.

Relais & Châteaux is an association of privately-owned hotels and restaurants worldwide, based in France and founded in 1954. Membership is by invitation only. Currently there are over 500 members in the world.

We take standards for hygiene and cleanliness very serious and are taking steps to ensure the safety of our guests and associates. You can check our entire policy via

For any items that you might have forgotten or have lost at Hotel Heritage or restaurant Le Mystique, feel free to fill out your request on our Lost & Found platform: 

There is no dresscode in the hotel, however in our restaurant ‘Le Mystique’ small casual attire is requested.