1. CANCELLATION CONDITIONS
  • The compensation to be paid by the customer, in relation to total or partial cancellations of the hotel accommodation and catering services reserved by the customer, is determined on the basis of the total amount of reservation.
  • In the event of a ‘no-show’, the customer will in all cases be obliged to pay the total reservation value.
  • In the event of early departure, the customer will in all cases be obliged to pay the total reservation value.
  • Reservations of three or more rooms are considered as group reservations.
  • Hotel Heritage – Credebel B.V. is entitled to cancel a Catering Agreement, unless the customer has given written notice within seven days of the conclusion of the relevant Catering Agreement requiring Hotel Heritage – Credebel B.V. to waive its right to cancel the agreement, provided that the Customer has at the same time unambiguously stated that they are also waiving their own right to cancel the agreement.
2. COMPENSATION FOR CANCELLATIONS

INDIVIDUAL RESERVATIONS

The reservation conditions are determined per rate / promotion and are mentioned on each booking.

  • 24h Cancellation Policy
    The reservation can be cancelled or modified free of charges until 24 hours before arrival (that is 3:00 pm on the day before arrival). In case of No show, late cancellation or late modification, the total amount of reservation will be charged to the given credit card.
  • 48h Cancellation Policy
    The reservation can be cancelled or modified free of charges until 48 hours before arrival (that is 3:00 pm on the day before arrival). In case of No show, late cancellation or late modification, the total amount of reservation will be charged to the given credit card.
  • 72h Cancellation Policy
    The reservation can be cancelled or modified free of charges until 72 hours before arrival (that is 3:00 pm on the day before arrival). In case of No show, late cancellation or late modification, the total amount of reservation will be charged to the given credit card.
  • 7 days Cancellation Policy
    The reservation can be cancelled or modified free of charges until 7 days before arrival. In case of No show, late cancellation or late modification, the total amount of reservation will be charged to the given credit card.
  • Non Refundable
    The reservation cannot be modified or cancelled. The total amount of reservation is not refundable under any circumstances (Force Majeure included). Might you not be able to stay in the hotel, you can contact your travel insurance company with a legal reason.
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 GROUP RESERVATIONS AND CATERING AGREEMENTS

  • More than four months before the arrival date: no compensation
  • More than two months before the arrival date: 25% of the total amount of reservation
  • More than one month before the arrival date: 50% of the total amount of reservation
  • More than two weeks before the arrival date: 75% of the total amount of reservation
  • Less than two weeks before the arrival date: 100% of the total amount of reservation
3. PAYMENTS
  • Hotel Heritage – Credebel B.V. may at any time require the customer to transfer or have transferred to Hotel Heritage a deposit equal to a maximum of the reservation value minus any interim payments already made. Deposits received are properly administered, serve only as security for Hotel Heritage and explicitly are not registered as already realized turnover.
  • Hotel Heritage – Credebel B.V. is entitled to at any time demand interim payment for services already provided.
  • If a turnover guarantee has been given, the customer is required to pay to Hotel Heritage – Credebel B.V. at least the amount specified in the turnover guarantee. This amount specified in the turnover guarantee is based on a minimum number of persons.
4. HOTEL POLICY
  • The standard terms and conditions of Belgian law apply to all our services provided at Hotel Heritage – Credebel B.V.
  • Hotel Heritage – Credebel B.V. takes no responsibility for valuables left in guest rooms, public areas, cars and garages.  In-room safes are provided free of charge.
  • The customer agrees to be held personally liable in the event that the indicated person, company or association fails to pay for any part of the total amount of these charges.
  • Hotel Heritage – Credebel B.V. has the authority to charge the given credit card for any outstanding charges such as (mini)bar, restaurant, telephone, early check-in and late check-out.
  • Hotel Heritage – Credebel B.V. is a 100% smoke-free building. Should it be determined that smoking (cigarettes, e-cigarettes and vaping) has taken place in a room, the Hotel Heritage – Credebel B.V. will charge a € 250.00 cleaning fee, placed on the guest folio before or after check-out.
Unless otherwise agreed in writing, these terms apply.